Shipping policy

YEUROSHOP SHIPPING POLICY

Welcome to YeuroShop Store! We are thrilled to have you as our customer and are committed to providing you with an exceptional online shopping experience. YeuroShop is operated by "Your eShop," a company dedicated to delivering high-quality products and reliable service with an international reach. This shipping policy outlines how we handle shipments to ensure that your order arrives safely and promptly.

ORDER PROCESSING TIME

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order. You will receive a notification email once your order has been shipped.

SHIPPING TIMES

As part of our commitment to providing a seamless eCommerce experience, shipping times may vary depending on the location of our suppliers and the final destination of your order. We strive to minimize these times as much as possible and find the most efficient solutions to ensure your orders arrive as quickly as possible. Estimated shipping times are as follows:

  • Europe: 3-15 business days
  • North America: 3-20 business days
  • Asia: 3-20 business days
  • Australia and Oceania: 3-20 business days
  • Africa: 8-25 business days

Please note that these times are estimates, and while we always strive to deliver your orders as quickly as possible, actual delivery times may vary. In some cases, your order might arrive sooner than expected, while in other instances, delays may occur due to unforeseen factors such as customs processing, weather conditions, or peak periods. We recommend checking your tracking information regularly and contacting us if there are significant delays.

Note: Orders may be shipped from different warehouses, which could result in separate deliveries for items in the same order.

SHIPPING COSTS

Shipping costs are calculated based on the destination, the weight, and the price of your order. Shipping fees will be displayed at checkout. We strive to minimize these costs as much as possible and even offer free shipping whenever feasible. We carefully select our shipping partners and negotiate rates to ensure the best prices for our customers. Please note that additional charges may apply for remote or hard-to-reach areas, but rest assured that we do our best to keep these fees as low as possible.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your delivery via the carrier’s website. Additionally, you can track your order in real-time using our chatbot, accessible directly on our website. If you have any issues with tracking your order, please feel free to contact us.

CUSTOMS DUTIES AND TAXES

International orders may be subject to customs duties and taxes, which are collected once the shipment reaches your destination country. You will be responsible for paying these fees. We have no control over these charges and cannot predict their amount. For more information, please contact your local customs office. We recommend that you familiarize yourself with your country's customs policies before placing an order.

SHIPPING ADDRESSES

Please ensure all delivery information is correct when placing your order. We are not responsible for undelivered packages due to incorrect or incomplete addresses. If you realize you've made an error in your address, please contact us as soon as possible.

UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address, incomplete address, or customer refusal, we will contact you to arrange a reshipment. Additional shipping fees may apply. If you choose not to have the item reshipped, we can issue a refund minus the original shipping costs.

MISSING OR DAMAGED ITEMS

If you receive a damaged item or if your order is incomplete, please contact us immediately at contact@yeuroshop.com with your order number and a description of the issue. We will do our best to resolve the situation promptly, either through a replacement or a refund, depending on the circumstances. For more details, please refer to our Refund Policy at:
https://yeuroshop.com/policies/refund-policy

ORDER CANCELLATIONS AND MODIFICATIONS

Orders can be canceled or modified within 24 hours of purchase. After this period, we cannot guarantee cancellation or modification as your order may already be processing or shipped. Please contact us as soon as possible if you need to make changes to your order.

CONTACT US

Our customer service team is available to assist you through the following channels:

📧 Email: contact@yeuroshop.com
📞 CALL/TEXT: +33 0753831946
📱 WhatsApp: https://wa.me/33753831946
💬 ChatBot: Available on our website for real-time customer support

For shipping-related inquiries and claims, we prefer email communication to ensure proper traceability and efficient processing. We are here to help and ensure that your shopping experience with YeuroShop is the best possible.

YeuroShop Policies

📄 Refund Policy: https://yeuroshop.com/policies/refund-policy
🔒 Privacy Policy: https://yeuroshop.com/policies/privacy-policy
📝 Terms of Service: https://yeuroshop.com/policies/terms-of-service
🚚 Shipping Policy: https://yeuroshop.com/policies/shipping-policy

We appreciate your trust in YeuroShop and are committed to ensuring a smooth and enjoyable shopping experience. If you have any questions or concerns about your order, don't hesitate to reach out—our team is always here to help!